The South African Motorbike Delivery Association has noted and welcomes the growing national conversation around the conditions faced by motorbike delivery riders across South Africa, as highlighted in an article originally written by Eyewitness News.
The article correctly reflects the reality experienced daily by thousands of riders who continue to power South Africa’s fast-growing online grocery and food delivery industry. While consumers enjoy the convenience of same-day and rapid delivery services, many riders continue to operate under difficult working conditions characterised by long working hours, road safety risks, financial pressure and limited industry regulation.
According to the Association, riders often spend between 10 to 12 hours on the road each day, opening and closing with stores while being expected to maintain strict delivery targets. Although many are classified as independent contractors, the operational demands placed on riders often mirror those of formal employment, including shift expectations, platform rules and performance monitoring.
The Association further emphasises that rider safety remains one of the most urgent concerns within the industry. Riders are exposed daily to dangerous road conditions, fatigue, reckless motorists and pressure to complete deliveries within strict timeframes. These conditions increase the likelihood of accidents and place riders at constant risk while performing essential delivery services.
In addition, the Association continues to raise concerns regarding inconsistent training standards, licence verification processes and the lack of structured industry-wide safety education. Proper rider training, understanding of South African road rules and compliance with licensing requirements are critical to ensuring the safety of both riders and the public.
The rapid expansion of app-based delivery platforms has significantly outpaced regulation within the sector. As a result, the Association believes there is an urgent need for government intervention and industry engagement to establish fair and standardised practices across the motorbike delivery industry.
The South African Motorbike Delivery Association continues to call for improved working conditions, proper rider representation, standardised safety training, fair treatment of riders and clear labour frameworks that protect all stakeholders within the industry.
As the demand for online delivery services continues to grow across South Africa, it is important that the welfare, dignity and safety of riders are not overlooked. Riders remain the backbone of the convenience economy and deserve recognition, protection and fair opportunities within the sector.