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Complaints Department

The South African Motorbike Delivery Association (SAMDA) is committed to protecting the rights, dignity, and safety of motorbike delivery riders across South Africa. Our Complaint Reporting Department serves as a confidential and professional platform where riders, partners, stakeholders, and members of the public can report misconduct, unfair treatment, unethical behaviour, and criminal activities within the delivery industry.

We understand the challenges faced daily by riders on the ground. For this reason, SAMDA provides a structured and transparent reporting system to ensure that all complaints are assessed fairly, handled with discretion, and escalated appropriately where necessary. Our objective is not only to resolve disputes, but to promote accountability, ethical standards, and lawful conduct throughout the sector.

Unfair Employment Practices

  • Unlawful termination of services
  • Non-payment or underpayment of earnings
  • Unfair suspension or deactivation from delivery platforms
  • Unsafe working conditions
  • Discrimination based on nationality, gender, or background
  • Exploitative commission structures
  • Harassment or intimidation by management

Fraud Activities 

  • Identity theft involving rider profiles
  • Fraudulent recruitment schemes
  • Fake training or certification providers
  • Misuse of rider funds or payments
  • Corruption involving fleet owners or supervisors
  • Submission of false documentation
  • Platform manipulation or system abuse
  • Financial scams targeting riders

Whistle Blowing

  • Corruption within delivery companies
  • Bribery involving officials or enforcement officers
  • Collusion between stakeholders to exploit riders
  • Safety violations being deliberately ignored
  • Abuse of power by supervisors or fleet managers
  • Criminal activities linked to delivery operations
  • Any unethical conduct harming riders or the public

All complaints are treated with strict confidentiality. Whistle-blowers are protected, and retaliation against any individual who submits a report in good faith will not be tolerated. Where required, matters may be referred to relevant authorities, regulatory bodies, or legal representatives for further action.

We encourage all industry participants to report wrongdoing responsibly and with supporting evidence where possible. Together, we can build a professional, safe, and fair motorbike delivery industry across all nine provinces.

Submit a Detailed Complaint

Get in touch with your customers to provide them with better service. You can modify the form fields to gather more precise information.


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